Refund policy

This Refund Policy governs the consideration, processing, and disbursement of funds for eligible claims. All refund considerations are conditional upon the successful execution of the Return Policy and the physical verification of the returned goods.

1. Eligibility for Refund

A refund will be considered only after:

  1. The User has adhered to the relevant mandatory return timeframes (Immediate or 48/72 hours).

  2. The product has been successfully returned to the Company and has passed a final inspection, confirming the damage, error, or discrepancy was not caused by the User.

  3. Refunds will be issued for the value of damaged, incorrect, or non-delivered products.


2. Refund Processing and Timeframes

2.1 Processing Timeline

Once eligibility is confirmed and the refund is approved, the transaction will be processed within two (2) to seven (7) business days.

2.2 Refund Destination Choice (User Discretion)

The User has the sole option to specify the destination for the approved refund amount. The funds can be credited in one of two ways:

  1. Virtual Wallet Credit: The amount is credited back to the User's secure Virtual Wallet on the SY & TEES Pharmaceuticals platform for immediate use towards future purchases.

  2. External Bank Account Transfer: The amount is transferred to a bank account of the User's choosing. This account must match the registered identity (business name or authorized representative's name) on the User's account. Verification of ownership may be required for the first transfer to an external account.


3. Cost Allocation and Limitation of Liability

3.1 Return Shipping Costs

The Company will assume all costs associated with return shipping only if the refund is a direct result of the Company's error (e.g., verified damage, shortage, or mis-shipment).

3.2 Distributor Liability

As a distributor and not a manufacturer, the Company's liability is strictly limited to the refund of the purchase price paid for the specific product giving rise to the claim. Any claims concerning product efficacy, failure, or manufacturer defects must be directed by the User to the original manufacturer.


Last Updated: October 2025